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Shipping

  • What shipping methods are available?

We ship with multiple courier partners like Delhivery, Xpressbees, Ekart, etc.

  • How long will it take to get my package?

We usually dispatch orders within the next day of placing the order. It may take around 3-5 days for your package to be delivered, depending on your address. In some cases, it can take additional time to deliver your package due to unforeseen circumstances.

  • How do I track my order?

You will get an email with the tracking details once your order is dispatched, you can track your order using the tracking details. 

Orders & Returns

  • How can I cancel or change my order?

You can cancel or change your order within 12 hours of placing the order. You can raise a request to edit your order or cancel it by any of the below given methods.Once the order is canceled, the refund will be processed.

  •  Write to us at contact@shopzlade.com. (Monday to Saturday, 10AM to 6PM)

  • Call us on 7030999888 (Monday to Friday, 10AM to 6PM)

  • Reach out to us on WhatsApp at 7030999888 (Monday to Saturday, 10AM to 6PM)

  • When can I get my Refund?

Based on the refund policy, your refund will be initiated within 48 working hours of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, between 5-7 business days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks and payment gateways.

  • Where can I get my Refund?

The refund will be done only to the original payment method.

  • Do I need an account to place an order?

No, you can also place your order as a guest user. But we recommend you to create an account to avail any special discount or price drop for registered customers.

  • How can I return a product?

We do not accept returns for used products, we accept returns only in case of Damaged products or Incorrect Items in packages subject to verification. Returns are accepted only within 72 hours of delivery. Upon inspection of the package, refunds will be generated if any, in the same form of payment.

  • Write to us at contact@shopzlade.com. (Monday to Saturday, 10AM to 6PM) within 2 days of receiving your order.

  • Provide us with your order ID details and your request to replace your order. 

  • Share images of the product from 2-3 angles or a video capturing your concern and the invoice for our reference.

We will pick up the products within 2-4 business days. We will initiate the replacement process for the damaged / expired / wrong product only if the products are received by us in their original packaging with their seals, labels intact.

For electronic devices, the product will be replaced with no additional cost (within the warranty period) as per replacement policy. A replacement will be provided only after Zlade Verification. 
In case your order is eligible for replacement, the new order will be shipped in 24-48 hours.

Payment

  • What payment methods are accepted?

We accept various payment options on our website. You can pay with a Credit Card, Debit Card, Netbanking, UPI or Cash on Delivery also wallets like Paytm.

  • Is paying online safe?

We have partnered with Razorpay as our Payment Gateway provider, which is a leading Payment solution provider. Your data is encrypted with Industry standard encryption techniques. In other words, it's very safe to purchase and transact on our website.

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